Privacy policy

Our privacy policy comprehensively protects and assures you

Everyone connected with recognises the concern of our site users regarding privacy and the security of personal data. All information gathered by the website ('This Site') is stored securely, and is not accessible to other users of This Site.

This Privacy Policy applies to the information we collect via this site only. Please read this Privacy Policy carefully. By using This Site, you agree to the terms of this Privacy Policy. We may change our privacy policy from time to time; all changes will be posted on this page.

If you find any inaccuracies on this site we request that you contact us immediately and we will delete or correct them promptly. We would also be happy to answer any questions you may have please email at

How your data is collected

  • Personal information
  • We collect personally identifiable information on the site when you submit any form, or click through to the site from a personalised e-mail.
  • The identifiable information you submit is not used for any other purpose than the explicit purpose stated and which you agree to by submitting your information.
  • Server logs enable us to identify the IP address and/or host name of a visitor to This Site.
  • Non-personal information.
  • Analysis of server logs may be used to identify general information about how This Site is used, including what pages have been viewed.

How we use your data

  • To provide the services you request on This Site.
  • To monitor the use and effectiveness of This Site in order to identify what improvement can and should be made.

We will not pass on personal data to any 3rd parties without your explicit permission, nor will any third party contact you to either ask for your permission or additional contact details. Part of the functionality of this site enables you to take advantage of offers and services provided by British Gas Plc. When you do so, you will be submitting personal information to British Gas Plc and not We will therefore not be furnished with your personal data under those circumstances. The one exception to this is where we may share your information with certain of our suppliers, where necessary, for the sole and only purpose of providing you with the services that you have requested. Currently this service is limited to subscription to an email list. No other contacts will be made by any third party supplier.

Information on minors

This Site is not intended for children under the age of 16. We do not knowingly collect personally identifiable data from or about any person under the age of 16. If you are under 16 years old and wish to ask a question or use this site in any way that requires you to submit your personal information, please get your parent or guardian to do so on your behalf.